Support


Our partnership approach means that in addition to providing you with the right product we are there to provide you with full on-going support to assist you up to and beyond product delivery. A bespoke support package is created specific towards our client’s requirements and needs. A standard support package would include…
  • Dedicated account management team
  • Quarterly reviews
  • On-going technical service – laboratory and field
  • Advice and guidance on changing legislation
  • Structured cleaning schedules
  • Advise on label design
Our technical service initiatives are all monitored and maintained in-line with a robust quality manual.

Fisher Research Quality…


Fisher Research recognises that the provision of a consistently high standard of product and service is the keystone to our success, reputation and the total satisfaction of our customers.

We will constantly strive:

  • To set an outstanding quality of service and to set the highest possible standards within the own-label cleaning chemical supply industry.
  • To identify objectives across the business aimed at continual improvement of the Quality System, Processes and enhancing customer satisfaction.
  • Business objectives shall be reviewed for effectiveness and suitability against the established known expectations and where required, re-established or appropriate corrective action taken to achieve the desired results.
  • To be resourceful and innovative in exceeding our customer needs and expectations.
  • To be open to new ideas and adaptive to change.
  • Business objectives shall be communicated and understood throughout the organisation.
  • To set achievable targets for our staff and sub-contractors.
  • To apply consistent standards throughout.
The achievement of high quality and consistency calls for a systematic and disciplined approach by all employees in all activities associated with the customer’s requirements according to the principles of quality assurance and in compliance with ISO9001:2000.

Above all, we will always remember that our customers are the very purpose of our business and that our employees and standards of work are the means to satisfy those customers.

© Fisher Research Limited | 68 Bilton Way | Enfield | Middlesex | EN3 7LW Company Reg: 2218702 | VAT Reg: GB504650668 tel: +44 (0) 20 8804 1891 | fax: +44 (0) 20 8443 1868
Sales Enquiries: sales@fisherresearch.com